Terms & Conditions
Welcome to Maitri Ayurveda Health and Wellness Centre (“Maitri Ayurveda,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://maitriayurved.com/), services, and products, including consultations, Ayurvedictreatments (e.g., Panchakarma, cosmetology, massage), and wellness programs. By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Use of Our Website and Services
1.1 Eligibility
• You must be at least 18 years old to use our website or services independently. Minors may receive services under the supervision or consent of a parent or legal guardian.
• You agree to provide accurate, current, and complete information when booking appointments, submitting forms, or communicating with us.
1.2 Permitted Use
• You may use our website to learn about our services, book appointments, contact us (e.g., via maitri.ayu22@gmail.com or +91 910 050 6609), or access wellness resources.
• You agree not to:
o Use the website for unlawful purposes or in violation of these Terms.
o Copy, modify, or distribute our content without permission.
o Attempt to interfere with the website’s functionality (e.g., through hacking, viruses, or excessive automated requests).
o Misrepresent your identity or provide false information.
1.3 Intellectual Property
• All content on our website (e.g., text, images, logos, treatment descriptions) is owned by Maitri Ayurveda or its licensors and is protected by copyright, trademark, and other laws.
• You may not reproduce, distribute, or use our content for commercial purposes without prior written consent. Personal, non-commercial use (e.g., sharing wellness tips) is permitted with attribution.
2. Services and Appointments
2.1 Service Description
• We offer Ayurvedic consultations, treatments (e.g., Panchakarma, Swedana Karma, skin therapies), and wellness programs, as described on our website or during consultations.
• Treatment outcomes vary based on individual health conditions and adherence to recommendations. We do not guarantee specific results.
2.2 Booking and Cancellation
• Appointments can be booked via our website, phone (+91 988 988 1646 or +91 910 050 6609), WhatsApp, or email.
• Cancellation Policy: Cancellations must be made at least 24 hours in advance to receive a full refund or reschedule. Late cancellations or no-shows may incur a fee (e.g., 50% of the service cost).
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., practitioner availability, clinic closures). We will notify you promptly and offer a refund or rescheduling option.
2.3 Health Information
• You agree to provide accurate medical history and health information (e.g., allergies, chronic conditions) to ensure safe and effective treatment.
• Our practitioners (e.g., Dr. H. Kishore Kumar, Dr. Devika) are qualified Ayurvedicprofessionals but are not substitutes for allopathic medical care. Consult a licensed physician for emergencies or non-Ayurvedic medical needs.
3. Payments and Refunds
3.1 Pricing
• Service and product prices are listed on our website or provided during booking. Prices are subject to change without notice.
• All payments are processed securely through third-party payment gateways (e.g., UPI, credit/debit cards).
3.2 Refunds
• Refunds for services are subject to our cancellation policy (see Section 2.2).
• Products (e.g., Ayurvedic oils, herbal supplements) may be returned within 7 days if unopened and in original condition, subject to applicable laws.
• No refunds are provided for completed treatments or consultations unless we fail to deliver the agreed-upon service.
4. User Responsibilities
• You are responsible for:
o Following treatment and lifestyle recommendations provided by our practitioners.
o Notifying us of any adverse reactions or concerns during or after treatments.
o Maintaining the confidentiality of your account credentials, if applicable.
• You agree to indemnify Maitri Ayurveda against any claims arising from your misuse of our services or violation of these Terms.
5. Limitation of Liability
• To the fullest extent permitted by law, Maitri Ayurveda is not liable for:
o Indirect, incidental, or consequential damages (e.g., loss of income, emotional distress) arising from your use of our website or services.
o Outcomes of treatments, as results depend on individual factors.
o Interruptions to website access due to maintenance, technical issues, or third-party actions.
• Our total liability for any claim shall not exceed the amount paid by you for the specific service or product.
6. Disclaimers
• Health Disclaimer: Our services are complementary and not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for medical emergencies or serious conditions.
• Website Content: Information on our website (e.g., wellness tips, treatment descriptions) is for general informational purposes and may not apply to your specific situation. We strive for accuracy but do not warrant that all content is error-free.
7. Termination
• We may suspend or terminate your access to our website or services if you violate these Terms, engage in fraudulent activity, or pose a risk to our operations.
• You may stop using our services at any time by discontinuing website access or canceling appointments.
8. Governing Law and Dispute Resolution
• These Terms are governed by the laws of India, with jurisdiction in Hyderabad, Telangana.
• Any disputes arising from these Terms shall be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of courts in Hyderabad.
9. Changes to These Terms
• We may update these Terms to reflect changes in our services or legal requirements. The updated Terms will be posted on our website with the “Last Updated” date. Continued use of our website or services after changes constitutes acceptance.
10. Contact Us
For questions or concerns about these Terms, please contact:
Maitri Ayurveda Health and Wellness Centre
Flat no 303, Black Square Apartments, Kavuri Hills, Madhapur, Hyderabad, Telangana500033, India
Email: maitri.ayu22@gmail.com
Phone: +91 988 988 1646 or +91 910 050 6609