Last Updated: May 12, 2025
At Maitri Ayurveda Health and Wellness Centre (“Maitri Ayurveda,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website
, contact us, book appointments, or use our Ayurvedic treatment and wellness services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
a. Personal Information
• Contact Details: Name, email address (e.g., maitri.ayu22@gmail.com for inquiries), phone number (e.g., +91 988 988 1646 or +91 910 050 6609), and mailing address (e.g., Flat no 303, Black Square Apartments, Kavuri Hills, Madhapur, Hyderabad, Telangana 500033).
• Health Information: Medical history, health concerns (e.g., chronic illnesses, skin conditions, or lifestyle disorders like diabetes, hypertension), dietary habits, and treatment preferences, provided during consultations or appointment bookings.
• Payment Information: Billing details (e.g., credit/debit card information, UPI, or bank details) for processing payments for services or products, handled through secure third-party payment processors.
• Account Information: If you create an account on our website, we may collect login credentials (e.g., username, password) and preferences.
b. Non-Personal Information
• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and deliver personalized content (e.g., tailored treatment recommendations or promotions).
• Analytics Data: Aggregated data about website traffic and user behavior, collected via tools like Google Analytics.
c. Information from Third Parties
• Social Media or External Platforms: If you interact with us through social media (e.g., Facebook, WhatsApp) or third-party booking platforms, we may collect information like your profile name or contact details.
• Referrals: Information provided by healthcare providers, family, or friends referring you to our services.
2. How We Collect Information
We collect information through:
• Direct Interactions: When you submit forms (e.g., contact or appointment booking forms), call us, email us, or visit our clinic in Hyderabad.
• Website Usage: Automatically through cookies, server logs, and analytics tools when you browse our website.
• Service Delivery: During consultations, treatments (e.g., Panchakarma, Ayurvedicmassage, or cosmetology), or follow-up communications.
• Third-Party Sources: From partners like payment processors, marketing platforms, or social media integrations.
3. How We Use Your Information
We use your information to provide high-quality Ayurvedic care and improve our services. Specific uses include:
• Service Delivery: To schedule appointments, provide consultations, administer treatments (e.g., Panchakarma, Swedana Karma, or skin therapies), and offer personalized diet and lifestyle recommendations.
• Communication: To respond to inquiries, send appointment confirmations, provide treatment updates, or share wellness tips via email, WhatsApp, or phone.
• Payment Processing: To process payments for consultations, treatments, or products securely through third-party gateways.
• Website Improvement: To analyze user behavior, optimize website functionality, and enhance user experience.
• Marketing and Promotions: To send newsletters, promotional offers, or updates about our services (e.g., new therapies or seasonal treatments like Karkidaka chikitsa), with your consent where required.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., health record retention under Indian laws).
• Health and Safety: To ensure safe treatment delivery by understanding your medical history and health conditions.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service Providers: Trusted third parties who assist with payment processing, website hosting, analytics, marketing, or appointment scheduling (e.g., Google Analytics, payment gateways). These providers are contractually obligated to protect your data.
• Healthcare Partners: With your consent, we may share health information with other healthcare providers (e.g., for referrals or collaborative care).
• Legal Authorities: If required by law, court order, or to protect our rights, safety, or property (e.g., in response to a government request).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you where required.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enhance Functionality: Remember your preferences, such as language or login details.
• Analyze Performance: Track website usage to improve content and navigation.
• Personalize Content: Deliver relevant ads or treatment suggestions.
You can manage cookie preferences through your browser settings or our website’s cookie consent tool (if available). Disabling cookies may limit some website features.
6. Data Security
We implement reasonable security measures to protect your information, including:
• Encryption of sensitive data (e.g., payment details) during transmission.
• Secure storage of health records in compliance with healthcare regulations.
• Access controls to limit data access to authorized personnel only (e.g., Dr. H. Kishore Kumar, Dr. Devika, or trained staff).
• Regular security audits of our systems.
However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable laws (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements (e.g., health record retention).
• Restriction: Request that we limit the use of your data.
• Data Portability: Request a transferable copy of your data in a structured format.
• Opt-Out: Opt out of marketing communications or data sharing for non-essential purposes.
• Do Not Sell: For California residents, opt out of the sale of personal information (note: we do not sell data).
To exercise these rights, contact us at maitri.ayu22@gmail.com or +91 910 050 6609. We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA).
8. International Data Transfers
Maitri Ayurveda is based in Hyderabad, India. If you access our services from outside India (e.g., EU, US), your data may be transferred to and processed in India. We ensure that such transfers comply with applicable data protection laws, using safeguards like Standard Contractual Clauses where required.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have inadvertently collected data from a minor.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email. The “Last Updated” date at the top indicates the latest revision.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Maitri Ayurveda Health and Wellness Centre
Flat no 303, Black Square Apartments, Kavuri Hills, Madhapur, Hyderabad, Telangana500033, India
Email: maitri.ayu22@gmail.com
Phone: +91 988 988 1646 or +91 910 050 6609
WhatsApp: [Insert WhatsApp link, if applicable]
We aim to respond to all inquiries within 7 business days.
Notes:
• Customization: Replace placeholders with accurate details. Add specific data practices (e.g., if you use a particular CRM or booking system) and local legal requirements (e.g., India’s Digital Personal Data Protection Act, 2023).
• Legal Review: Consult a lawyer to ensure compliance with Indian laws and regulations in your jurisdiction (e.g., EU, US, Canada).
• Sources: This template incorporates general knowledge of privacy policies and information from the search results about Maitri Ayurveda’s services, contact details, and operations (e.g.,,,).
